Customer`s satisfactory is our first priority, If you’re not happy with your purchase, simply return it within 30 days for an exchange or refund, less the cost of shipping and no handling fee. All returned items must be in their original packaging and in the condition in which they were received for a full refund.

Even after the 30-day timeframe has passed, we’ll replace any defective item for up to a full year from the date of purchase. All damages or defects must be clearly communicated to a our customer service representative. Verification of the reported issues will be completed through an inspection upon our receipt of the returned item(s). After our review, you’ll receive an exchange or merchandise credit.

Return Options

Based on the size and weight of the product, the packaging slip may contain a return label. If your package does not contain a return label, please contact us, so we can determine the best method to return the product.

30-day FULL COVERAGE Return/Exchange Policy

(We are responsible for return postage fees, and replacement fees)

  • We sent the wrong order or item(s), you received any broken items, or the quality of the products you received is poor/defective.
  • You received the incorrect photo charm. If the picture’s appearance is different from the photo provided to us.

30-day PARTIAL COVERAGE Return/Exchange Policy

(Customer is responsible for return postage fees, and replacement postage fees.)

We does not refund any shipping fees.

  • You chose the wrong size.
  • Personal Reasons due to changed mind, personal taste, etc.

30-day NO Return & Exchange Policy

  • Products are damaged by misuse, mishandling, or poor maintenance.
  • 30 days after receiving the product, they are considered non-refundable.

Return Service Procedure

  • Step 1: If you’re not satisfied with the products received, please contact our customer service representative first for further help.
  • Step 2: Place the item(s) in the original packing and seal the parcel securely.
  • Step 3: Drop off your package at the local post office.
  • Step 4: Once we receive your package, we will promptly process an exchange or issue a refund to your account in accordance with our return conditions.

We’ll email you once we process your return or exchange.

Return Conditions

  • You have 30 days to decide if an item is right for you, if not, you can certainly come to us within 30 days of receipt.
  • Items returned must be in their unused condition with the original packing. We do not accept a returned item that’s worn, damaged, or altered in any way.
  • Include all original packaging and accessories.
  • The damaged item is damaged/broken or twisted upon arrival.
  • The received product size/color is incorrect.
  • We do not accept returned items that were sent back by you directly without checking with us first.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

We will not be held liable for any misrouted parcels due to customer errors. Please make sure and double-check all information entered on checkout. Within 1-5 business days of purchase, we processes the orders. No changes can not be applied after that. The customer would then be responsible for re-route charges.

Refund Options

If you receive the wrong product, or the appearance or function of the product is damaged, please contact our customer service representative in time. If you do not accept the replacement, we will process the refund immediately, and the full amount of the order will be returned to the original payment method, usually requires It will take 1-2 business days to credit your credit card account, depending on the bank’s processing time.

If it is not a product problem and you need to return it due to your personal reasons, please also contact our customer service representative. After we receive your return and confirm that the product is in good condition, we will deduct the original shipping fee and make the other payment for the order. For refunds, this part of the money will be returned as it was, and it usually takes 1-2 business days to be credited to your credit card account, depending on the bank’s processing time.

If the refund is still not received, please contact us through the form on the page in time. wish you a happy life!

Contact Us

Email us: support@urbantufting.com

Return address: 413 Hall, 17 Business Street, Nan`an Village, Xintang Town, CN.511340